How to Claim & Points of Contact

Need to make a claim? – We’re here to help!

To make a claim, you’ll need to get in touch with your insurer’s claims team.

To help you to do this, we’ve listed the numbers you’ll need below. Simply click on the product that’s relevant for your claim and there you’ll find the number for your insurer’s claims team.

If you can, have your policy number ready as the claims team will need this information from you. If you don’t see claims information for your policy here, please call us on 01480 402 460.

RAC Breakdown Service

Breakdown service

Emergency number

Car (UK)

Touring Caravan (UK)

Motorhome (UK)

Van (UK)

Breakdown

0333 070 2680

Car (EU)

Motorhome (EU)

Calling from Europe

+33 472 43 52 55

Calling from the Republic of Ireland (freephone)

1 800 535 005

Car Insurance

Policy	Claims contact number
Sabre private car	0300 024 8000
Ageas private car	0345 122 3018 0800 174 764 (Glass)
Covea private car	0330 024 2240 0330 024 2270 (Glass)
LV - ABC private car Highway private car	0330 678 5554 0330 678 5590 (Glass) 0330 678 5552
KGM private car	0333 555 5909
AXA private car	0345 608 0238
AXA private car convicted	0345 608 0230

Household Insurance

Policy	Claims contact number
Ageas household	0345 122 3019 Alternatively, claims can be made via ageas.co.uk/claims
Covea household	0330 024 2255
AXA household	0330 024 6842
LV= household	0330 678 5009 (Rainbow home) 0330 678 5008 (Clear home)
Prestige household	08000 327 327

Leisure Home Insurance

Policy

Claims contact number

Leisure home

0333 400 9032

Pen Underwriting Leisure home

0345 072 99 57

Motorhome Insurance

Policy	Claims contact number
Ageas Motorhome	0345 122 3018 0800 174 764 (Glass)
AXA Motorhome	0345 608 0230
KGM Motorhome	0333 555 909
Highway Motorhome	0330 678 5552 0330 678 5590 (Glass)

Park Home Insurance

Policy

Claims contact number

Park Home Tokio Marine HCC (main policy)

01480 274 444

Alternatively, claims can be made via uk.lifesure.claims@ajg.com

Park Home Pen Underwriting (main policy)

0345 072 99 57

Park Home Emergency

0345 307 4898

Park Home Legal Expenses

0330 303 1955

Legal Advice

01455 852 100

Tax Advice

01455 852 031

Touring Caravan Insurance

Policy	Claims contact number
Lifesure touring caravan	0345 604 9860
Exceed touring caravan	0333 400 9051

Static Caravan Insurance

Policy

Claims contact number

Tokio Marine HCC static caravan

01480 274 444

Alternatively, claims can be made via uk.lifesure.claims@ajg.com

Pen Underwriting static caravan

0345 072 99 57

Excess Protection

Policy	Claims contact number
Excess Protection (add on)	0344 856 2359

Motor Legal Expenses/Substitute Vehicle

Policy	Claims contact number
Motor Legal Expenses	01625 417758
Substitute Vehicle	01480 276 396

Family and Leisure Home Legal Expenses

Policy	Claims contact number
Family Legal Expenses	0330 303 1955
Leisure Home Legal Expenses	0330 303 1955

Key Cover

Policy	Claims contact number
Key Cover	01480 276 396

Personal Accident

Policy	Claims contact number
Personal Accident	0333 043 1325

Travel Insurance

Policy	Claims contact number
Citybond Suretravel	0333 005 1097
Just Travel - Smart luggage	01243 218 420
Just Travel - Beyond	0330 094 6553
Just Travel - Escape staycation travel insurance	01273 740 925
Just Travel - Avion UK land & sea	01702 553 443
Just Travel - Able 2 travel	01702 553 443
Just Travel - Ready 2 go	01273 740 925
Just Travel - Easycover	0203 829 3815
Just Travel - InsuraTrip	0203 829 6761

Lifesure Claims Support

Customer Care Champion

01480 278 542

Need Additional Claims Support?

Our team are here to support you if you need any additional help with your claim. At any point during the process, you can get in touch on 01480 402 460 or you can contact our customer care champion at customerchampion@lifesure.co.uk who will be pleased to assist.